General Policies
Flights by Celebrity
• Provides Assured Arrival as our guarantee to assist guests when they encounter any flight disruptions that occur through no fault of their own. We also proactively monitor flights and offer an around the clock specialist that is available throughout your travel and acts as a liaison between our guest, the carriers and our ships.
All these features are available to travellers who purchased a cruise reservation with us and want the option to purchase flights associated with their cruise travel. Travelers are not permitted to use Flights by Celebrity for flight purchases not associated with a confirmed cruise reservation.
Transfers and hotels are not included. Please check your flight arrives in time for cruise departure.
Flights by Celebrity reserves the right to refuse or cancel any flight purchased which is not associated with a confirmed cruise with Celebrity Cruises.
There may be times when we are unable to confirm a reservation due to situations beyond our control. In the rare event this occurs, we will attempt to reach you by phone or email to adjust your flights. You must call us back within 24 hours; otherwise, we may not be able to honour your original booking.
Fare Types
Non-Refundable
• True to their name, they are non-refundable and fare increases may apply for changes after purchase.
• These fares are available to the public on selected airlines and travel
websites.
Refundable with Fees
• Exclusive private rates, negotiated by Celebrity Cruises, customized for each guest.
• These refundable rates have no cancellation fees, prior to cruise final payment date (approx. 70 days before the cruise sail date).
• After cruise final payment date (approx. 70 days before the cruise sail date) or earlier ticketing requested by guest, the total value of the
ticket may be charged.
Change Policies
Non-Refundable Tickets
• Once the ticket has been issued the name on the ticket cannot be changed.
• Your ticket is non-refundable and may not allow changes. Ticket changes may be subject to penalties and/or increased fares.
• You will be responsible for any additional air cost on top of the respective air penalty.
Refundable Tickets
• Your ticket can be changed without penalties or fees, prior to cruise final payment date (approx. 70 days before the cruise sail date) by cancelling and rebooking a new reservation (specific flights and fares are not guaranteed through this process, as the new reservation will be based on new availability & fares at the time of booking).
• After cruise final payment date (approx. 70 days before the cruise sail date) or earlier ticketing requested by guest, the total value of the ticket may be charged.
Cancellation Policies
Non-Refundable Tickets
• Ticket is non-refundable
• You will be responsible for any additional airline costs on top of the respective airline penalty.
· Air tickets are subject to the cancellation terms and charges of the applicable airlines.
Refundable Tickets
• Ticket is fully refundable prior to cruise final payment date (approx. 70 days before the cruise sail date).
• After cruise final payment date
(approx. 70 days before the cruise sail date) or earlier ticketing requested by guest, the total value of the
ticket may be charged.
· Air tickets are subject to the cancellation terms and charges of the applicable airlines.
International Flight (Warsaw Convention) Notice
• If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable, and the Convention governs and, in most cases, limits the liability of carriers for death or personal injury and for the loss of or damage to baggage.
• See also the notices entitled "Advice to International Passengers on Limitation of Liability" and "Notice of Baggage Liability Limitations" in the Terms & Conditions of Travel.
Fees for Changes/Cancellations/Refunds
Itinerary changes, cancellations and refunds, if permitted by the airfare, may carry an airline penalty fee which can vary by airline. The airline penalty fee is in addition to any applicable fare increase and may vary by market, carrier and specific fare rule.
Airline Ancillary Fees:
Some airlines may impose extra fees for certain services and amenities such as but not limited to baggage, priority boarding, advanced seat assignments and receiving pillows & blankets. Please Inquire directly with your Airline or visit their website for a list of any applicable ancillary fees.
Hazardous Materials Notification:
Customer is advised that certain common products, such as aerosol spray deodorants, can be hazardous when transported on aircraft in carry-on and/or checked baggage. Temperature or pressure fluctuations may cause some items to leak, generate toxic fumes or start a fire. The transporting of prohibited items may result in fines or in certain cases imprisonment. Please review the terms, conditions and policies for the airline carrier you are travelling with in advance of your flight, to ensure that you are not packing any prohibited items in your luggage.
Please ensure there are no forbidden hazardous materials in your luggage such as:
Lithium batteries
Explosives
Aerosols
Flammables
Oxidizers - Oxygen, Bleach, Powdered Cleaners, etc.
Toxins - Pesticides, Poisons, etc.
Radioactives - Testing sources, etc.
Corrosives - Wet cell batteries, etc.
THERE ARE SPECIAL EXCEPTIONS FOR SMALL QUANTITIES (UP TO 70 OUNCES TOTAL) OF MEDICINAL AND TOILET ARTICLES CARRIED IN YOUR LUGGAGE, SPARE LITHIUM BATTERIES FOR MOST CONSUMER ELECTRONIC DEVICES IN CARRY-ON BAGGAGE, AND CERTAIN SMOKING MATERIALS CARRIED ON YOUR PERSON. BAGGAGE MAY CONTAIN ITEMS THAT ARE REQUIRED TO BE CARRIED WITH YOU ONBOARD THE AIRCRAFT. FOR EXAMPLE, SPARE LITHIUM BATTERIES FOR PORTABLE ELECTRONIC DEVICES AND CIGARETTE LIGHTERS MUST BE REMOVED FROM CHECKED OR GATE-CHECKED BAGGAGE AND CARRIED ONBOARD THE AIRCRAFT. TRAVELING WITH MEDICAL OXYGEN, LIQUID OXYGEN, MOBILITY AIDS AND OTHER ASSISTIVE DEVICES MAY REQUIRE AIRLINE PRE-APPROVAL OR BE RESTRICTED FROM CARRIAGE ENTIRELY. PASSENGERS REQUIRING THESE ITEMS SHOULD CONTACT THE AIRLINE DIRECTLY FOR INFORMATION ON USE OF SUCH DEVICES.