When can I check-in online or in the app?
Online Check-in is available 45 days before your cruise and remains avaiable up to 3 days before you cruise.
App check-in is available 45 days before your cruise and remains available until the morning of your sailing (not available on Celebrity Flora, Celebrity Xploration or Celebrity Xpedition).
Once you have completed the Check-In process online or in the app, you will receive an Xpress Boarding Pass. This indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.
Log in to your Guest Account and click "Start check-in" or download the app to begin.
Do I need the Celebrity Cruises app if I've already checked-in online?
Yes, your app allows you to access your digital boarding pass, complete a required health questionaire, and begin the required safety briefing (Muster 2.0). It's also a great resource while you cruise to help you manage your itinerary and experiences like shore excursions, as well as chat with other guests on your reservation. If you have app notifications enabled, you can also receive essential cruise travel updates and emergency messaging.
What is the Health Questionnaire and how do I complete it?
The health questionnaire is part of our online check-in process and can be completed in the app or on our website. Guests will be asked whether or not they are fully vaccinated against Covid-19, whether they have received a vaccine booster, whether they have entered or passed their 23rd week of pregnancy, and if they have any specific symptoms in the last 24 hours. These questions help us ensure the safety of our guests, crew, and the communities that we visit.
What is Muster 2.0?
Muster is an important, mandatory safety breifing in which guests are educated to emergency protocols onboard.
If I check in online can I view my Xpress Boarding Pass on the mobile app?
Yes, so there is no need to print one out on sail day. Your mobile Xpress Pass is accessible via your account.
Can I add my boarding pass to Apple Wallet, Samsung Pay, or Google Wallet?
You can add your boarding pass to Apple Wallet. Samsung Pay and Google Wallet are not available yet.
Can more than one guest check in at a time on the Celebrity Cruises app?
For check-in, it’s one guest on the reservation at a time. However, one guest can check in everyone on the same reservation. Be sure to have all passports and travel documents handy.
How do I check in children on another reservation using the Celebrity Cruises app?
You must be at least 21 years old to add children. Link your reservation to the child’s reservation on the app - you'll need the child’s name, reservation number, and stateroom number - and then complete check-in for the child..
Do I have to provide a photo during online check-in?
No, you can choose whether or not to provide a photo during the online check-in process. If you do not provide a photo during online check-in, you will be asked to take a photo at the port before boarding the ship. This photo will be used for your Seapass account and security purposes onboard.
What languages are available for check-in?
Check-in on the app is available in English, Simplified Chinese, and Spanish. Spanish, Portuguese, and English are available on Celebrity.com's check-in experience.
How far in advance can I check in on the Celebrity cruises app?
You can check in on the app between 45 days and the morning of your sail day. Once you're outside that window, you can check in at the terminal on your sail day.
*App not available on Celebrity Flora, Celebrity Xploration or Celebrity Xpedition.
Am I required to set up an onboard expense account during check-in?
Yes, all purchases and services must be paid for using an onboard expense account. One account may be used for everyone in the group or individuals can set up their own accounts.
How do I change my onboard expense account payment method?
You are required to add a credit card to complete check-in. For your convenience, you can update the credit card associated with your account in the Celebrity Cruises app. You can also change your payment method online, at the check-in counter on your sail day, or onboard at Guest Relations.
What happens if my battery dies on my mobile device at the pier so I can't access my Xpress Pass?
Our check-in counter staff at the terminal will be happy to look up your reservation.
Do I have an option to upload a photo from my mobile device in addition to taking a photo?
The choice is yours - either take one with your phone during check-in or browse to a photo saved to your device.
Are there any specifications/restrictions/requirements for the type of picture I can take when I check in on the app?
Just follow the guidelines you’ll see when you're checking in: No hats, no angle shots, no closing your eyes, nobody else in the photo, and smile.
What do I have to know about scanning my passport during mobile app check-in?
It’s simple. Just follow the guides you see during the check-in process. You’ll see when your passport has been scanned and accepted.
Can any guest check in on the app, regardless of travel document requirements?
Yes, if you have a reservation, but without travel documents your check-in will not be complete and you'll have to finish at the terminal.
How do I know which fields are mandatory when checking in on the app?
If you skip a field required for check-in, you’ll see a message asking you to provide information for that field when you try to continue to the next screen.
Do you have deck maps on the app?
Yes. Simply tap on the ship icon in the upper left corner, then tap on the Deck Maps button. You can tap on any activity in the Daily Planner to see its location.
Previewing: Promo Dashboard Campaigns